Return policy

At Pudu Ria Florist, we take great pride in providing our customers with the freshest, most beautiful floral arrangements. Due to the perishable nature of our products, we kindly ask that you review our refund and replacement policy carefully before making a purchase.

 

1. Return Eligibility

Returns are accepted only under specific circumstances, as flowers and plants are perishable items.

If you experience any issues with your order, please notify us within 4 hours of delivery.

For after-hours concerns, kindly leave a message with your contact details — our team will reach out on the next business day.

Please note that photo evidence may be required to assess the situation.

 

2. Replacement Policy

Should your order arrive damaged or fail to meet our quality standards due to delivery or handling issues, we will gladly provide a replacement at no additional cost.

 

3. Refund Procedure

As our items are perishable, monetary refunds are not available.

If a damaged item cannot be replaced, we may offer store credit or a gift card as an alternative.

 

4. Quality-Related Returns

Returns are accepted strictly on a quality basis.

We are unable to accommodate requests for returns or exchanges based on personal preferences, such as style, color tone, or design differences.

 

5. Flower Care Responsibilities

Upon receipt, the recipient is responsible for proper flower care, including immediate watering and appropriate placement.

Please note that failure to follow care instructions may affect the longevity and freshness of the flowers.

 

6. Style and Design Preferences

When sending flowers to another recipient, please ensure that the selected design aligns with their taste and preferences.

Unfortunately, style or preference dissatisfaction is not a valid reason for return or replacement.

 

7. Seasonal and Stock Variations

Due to seasonal changes and product availability, flower varieties and colors may vary slightly from the advertised image.

In such cases, we reserve the right to substitute with similar flowers of equal or greater value, maintaining the overall look and feel of the arrangement.

 

8. Recipient Availability

It is the sender’s responsibility to ensure the recipient is available at the specified delivery location and date.

Refunds or replacements will not be issued if the recipient is unavailable, as our delivery obligation will have been fulfilled.

 

By placing an order with Pudu Ria Florist, you acknowledge and agree to the terms outlined in this policy.

Should you have any questions or concerns, please don’t hesitate to contact us — our team is always happy to assist you.