Terms of service

Welcome to Pudu Ria Florist!

These Terms of Service (“Terms”) govern your use of our website and the services provided by Pudu Ria Florist Trading Sdn Bhd (“Pudu Ria Florist,” “we,” “us,” or “our”).

By accessing or using our website and services, you agree to comply with and be bound by these Terms.

 

1. Use of Services

To use our services, you must be at least 18 years old or have parental/guardian consent.

You agree to use our website and services only for lawful purposes and in accordance with all applicable laws and regulations.

 

2. Account Registration

Certain features of our website may require you to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

 

3. Orders and Payments

When placing an order, you agree to provide accurate, complete, and up-to-date information.

All orders must be paid in full at the time of purchase using the payment methods available on our website.

We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or incorrect pricing.

 

4. Delivery

We provide delivery services within Klang Valley and nationwide to selected areas, subject to the terms outlined in our Shipping Policy.

Delivery dates and times are based on availability and may vary depending on location, weather, and delivery conditions.

If delivery cannot be completed due to recipient unavailability or incorrect delivery information, additional charges may apply as stated in our Shipping Policy.

 

5. Refunds and Returns

All returns, replacements, and refund requests are subject to our Refund Policy.

Please refer to our Refund Policy for detailed information regarding eligibility, procedures, and exceptions.

If you suspect unauthorized use of your account, please notify us immediately.

 

6. Intellectual Property

All content on our website — including text, images, graphics, designs, logos, and trademarks — is owned or licensed by Pudu Ria Florist and is protected by copyright and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any part of our website’s content without our prior written consent.

 

7. Privacy Policy

Your use of our services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you consent to the practices described in our Privacy Policy.

 

8. Limitation of Liability

To the fullest extent permitted by law, Pudu Ria Florist shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use our services, even if we have been advised of the possibility of such damages.

 

9. Governing Law

These Terms are governed by and shall be construed in accordance with the laws of Malaysia.

Any disputes arising from or related to these Terms shall be subject to the jurisdiction of the courts in Malaysia.

 

10. Changes to These Terms

We may update or amend these Terms from time to time. Any changes will take effect immediately upon posting on our website.

Your continued use of our website and services after such changes indicates your acceptance of the revised Terms.

 

Contact Us

If you have any questions or concerns about these Terms, please contact us.

 

Thank you for choosing Pudu Ria Florist. We appreciate your trust and look forward to serving you with beautiful, fresh floral creations every time.